The Memcor SM1 is a membrane filtration system designed to provide clean drinking water supplies in third world or disaster relief situations without requiring power or complex maintenance effort. The documentation is meant to be used by people in emergencies or in areas with limited English and low literacy standards. The documentation was submitted to the Society for Technical Communication awards to gain feedback. The feedback was a little bit more positive than expected; we won an International Merit Certificate! Along with compliments and some excellent feedback. Memcor, a division of Siemens, were thrilled with the achievement, which is especially regarded for the product is making an invaluable contribution towards providing reliable and safe drinking water to very vulnerable people.